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Shipping Policy

Door Delivery

Shipping Policy

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This Shipping Policy outlines the shipping and delivery practices for products purchased through our website, https://loving-nutrition.ch (the "Website"). Please read this policy carefully before placing an order. By ordering through our Website, you agree to the terms outlined below.

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1. Shipping Methods, Regions, and Costs

We deliver physical goods exclusively within Switzerland via Swiss Post. The delivery options, estimated delivery times, and costs are as follows:

Standard Shipping (1–2 Business Days)

  • Weight 0–2 kg: CHF 9

  • Weight 2–10 kg: CHF 12

  • Weight above 10 kg: CHF 21

  • Free Shipping: For orders over CHF 200

Express Shipping (1 Business Day)

  • Weight 0–2 kg: CHF 11

  • Weight 2–10 kg: CHF 14

  • Weight above 10 kg: CHF 21

  • Free Shipping: For orders over CHF 200

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2. Order Cutoff Time

Orders placed by 5:00 PM (Swiss Time) from Monday to Friday will be processed on the same day. Orders placed after the cutoff time or on weekends and public holidays will be processed on the next business day.

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3. Order Processing Time

Once your order is received, it will be processed within 1–2 business days (Monday to Friday). This includes verifying the order details, preparing the product(s) for shipment, and conducting quality checks.

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4. Shipment Tracking

After your order has been shipped, a tracking number will be sent to your email. This tracking number allows you to monitor the shipment’s progress. Please note that tracking information may not be immediately available, as updates depend on the carrier's system.

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5. Delivery Time

The estimated delivery time depends on the selected shipping method:

  • Standard Shipping: 1–2 business days

  • Express Shipping: 1 business day

While we aim to deliver all orders promptly, please note that delivery times are estimates and may vary due to external factors beyond our control.

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6. Order Modifications and Cancellations

Once an order has been processed, modifications or cancellations may not be possible. If you wish to make changes, please contact us immediately at info@loving-nutrition.ch. While we will do our best to accommodate your request, changes cannot be guaranteed for orders already processed or shipped.

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7. Shipping Issues and Damaged Items

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In the rare event that your order is lost, delayed, or arrives damaged, please contact us promptly. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution. For damaged items, please retain all packaging materials and take clear photos of the damage, as these may be required for claim processing.

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8. Contact Us

For questions, concerns, or requests regarding this Shipping Policy or your order shipment, please contact us at:
Email: info@loving-nutrition.ch

Please include sufficient details to allow us to assist you efficiently.

By placing an order on the Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy and its terms.

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Thank you for choosing Loving-Nutrition!

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